Healthcare
Meridian Dental
Meridian runs four dental practices. Demand was high, but losing staff kept pushing out appointments and wearing down the owner.
Services
Hiring, Team
Timeline
8 months
Result
Staff turnover halved
Challenge
The owner was still the manager of every practice. Roles were unclear, pay was uneven, and new hires were left to work things out alone.
Solution
We set out clear roles and pay bands, hired a practice manager, and built a 30-day plan for every new starter.
Outcome
Staff turnover halved within a year. The owner moved out of daily management and opened a fifth practice.
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